In 2020, Globe established a 24/7 mental health consultation in response to the COVID-19 mental crisis, called Hope Chat in partnership with Australia-based Virtual Psychologist (VP). It was a platform exclusive to their employees. Through FB messenger, they were able to chat with psychologists and discuss their concerns with total confidentiality.
The project, as a whole, ended up being successful. 94 percent of users felt safer talking to a virtual psychologist compared to other service and 83 percent stated that have more confidence in managing their problems.
Globe’s Hope Project, is just another example of how beneficial workplace counseling to the overall productivity of the company. Very often, employees are afraid to speak up about their issues. The toll and stress on their mental health can cost businesses in different ways. One, employees with depression are more prone to being absent around 27 days more than their healthy peers. They can be more prone to being absent because of complications mental illness can bring such as heart disease and a higher risk of infections .
Those who do come in may experience presenteeism or a lack of workplace productivity. Workers who cannot focus on their tasks in the office have cost USD $1,500 billion per year in expenses.
Workplace counseling can help cut down on these costs by giving employees a safe space to discuss the different issues bothering them, while counselors also give advice needed to solve or at least manage those problems. Employees usually leave with a better understanding of themselves. They look at issues in a more positive light and have better-coping skills, traits needed to succeed at work. They end up performing better overall to the benefit of the employer.
Hopefully, more companies will be able to see the necessity of counseling and provide services similar to Globe’s HopeChat. Initiatives like these keep employees motivated enough to weather through tough times in the organization.